Services
What I actually do
Two tracks, scoped separately. Most engagements start small: a scope review, a configuration assessment, a single course. They grow only if the work warrants it.
Track One
LMS Implementation Support
I sit on your side of the table, with four implementations behind me and a clear sense of what good looks like. Six years hands-on with SAP SuccessFactors Learning across four implementations, two inside a global enterprise and two as an outside consultant. Before that, a decade running a global enterprise LMS. That experience does the most good in a support role.
Independent review and guidance
You have an implementation partner. What you may not have is someone who can tell whether their configuration decisions will hold up in two years, or whether the scope they are quoting matches what you actually need. I sit on your side, translate between your team and theirs, and ask the questions your team does not yet know to ask.
- Requirements definition and validation
- Design-decision review before it is built
- Statement-of-work and scope review
- UAT planning and go-live readiness
Team augmentation
Implementations run short on hands as often as on expertise. I take a defined piece of the work and deliver it as a member of your team. That might be the curriculum architecture, the compliance assignment logic, or the data mapping.
- Curricula, certifications and learning paths
- Compliance and recurring assignment logic
- Data mapping and validation
- Configuration build support
Mentoring your administrators
The most valuable thing I can leave behind is a team that no longer needs me. I work directly with your LMS administrators and learning team, reviewing configuration decisions and explaining why the platform behaves as it does. That builds the kind of judgment that only comes from having seen it go wrong before.
- One-to-one administrator coaching
- Configuration decision reviews
- Runbooks and internal standards
- Knowledge transfer before a vendor exits
Platform migration
I have taken a global medical device organization off a legacy enterprise LMS and onto SuccessFactors, including data migration and a period of parallel system operation. The hard parts of a migration are the same whichever platform you are leaving. Migrations fail on the parts nobody scoped: legacy data that needs cleansing before it moves, historical completion records, curriculum equivalencies, and the reporting your auditor expects to still work afterward. I help you find those before they become discoveries, and plan the reconciliation that proves the migration landed clean.
Governance, optimization and audit readiness
For organizations already live on a platform that is not behaving, or still deciding which one to buy. I represented Training during FDA and ISO audits with zero findings on training records or LMS data integrity. The frameworks that made that possible are the ones I build for clients.
- Configuration and health assessments
- Governance policy and configuration standards
- Content architecture and taxonomy design
- Reporting accuracy remediation
Platforms & Integrations
- SAP SuccessFactors Learning
- SCORM Cloud
- LinkedIn Learning
- Open Content Network
- SCORM 1.2
- xAPI
Platform experience transfers to Cornerstone, Workday Learning and Canvas.
Timing
When clients actually call
Three moments, in rising order of cost. Most organizations call at the second or third. The first is where the money actually is.
Before you sign the contract
You have proposals in front of you and no independent way to judge them. The scope looks reasonable, but you cannot tell what has been quietly left out, which assumptions will become change orders, or whether the timeline is real. This is also the only point at which you still have leverage. Once the contract is signed, every correction is a negotiation.
Mid-implementation, when it starts to drift
Dates are slipping. Decisions are being made in meetings where nobody represents the people who will administer this system in three years. Every answer you get describes what the platform can do, and you do not yet have the vocabulary to ask what it will do for your organization. This is the least expensive moment to change direction, and the one most organizations wait too long to act on, usually because raising a concern feels like admitting the project was scoped badly.
After go-live, when your team is on its own
The partner has rolled off. The configuration works, mostly, but nobody internally understands why it was built that way. Reports do not reconcile. Assignments fire when they should not. The people who now own the system were trained on how to click, not on how it thinks. This is where mentoring earns its keep, building the judgment that makes the questions stop.
Track Two
Instructional Design & eLearning Development
Courses built to a standard. Everything ships accessible, localizable, and packaged for the platform it is going to live on.
Custom eLearning development
Advanced Storyline work: branching scenarios, software simulations, and decision-based experiences driven by variables and triggers. Plus Rise courses with embedded Storyline blocks, where the pace of a scrolling course fits better.
- Branching scenario design
- Software simulation and system training
- Assessment and knowledge-check strategy
- Rebuilding and remediating existing courses
AI video production
Branded presenter and avatar video, generated, then finished properly in Premiere Pro and Camtasia. The point is professional multimedia at a cost that does not require a studio booking, plus content you can re-record when the policy changes.
- Scripted presenter and avatar video
- Multilingual voice and subtitling
- Screen recording and software demos
- Motion graphics and branded finishing
Program and curriculum design
Grounded in ADDIE and SAM, with Bloom's Taxonomy driving objectives and Kirkpatrick driving how success gets measured. Applied to onboarding, compliance and technical training for audiences of a few hundred to several thousand.
- Needs analysis and SME partnership
- Curriculum architecture
- Facilitator and participant materials
- Evaluation and measurement design
Accessibility & localization
Built in while it is still a design decision, not a repair. I have localized content into ten or more languages, covering the major world languages, which is a design problem long before it is a translation problem. Courses are architected for multi-language deployment from the outset, and the same conformance standard applies to the documents and PDFs that ship alongside them.
Authoring & Production
- Articulate Storyline 360
- Articulate Rise 360
- Adobe Captivate
- Claude
- Microsoft Copilot
- NotebookLM
- HeyGen
- Synthesia
- ElevenLabs
- Adobe Firefly
- DeepL
- Premiere Pro
- After Effects
- Photoshop
- Illustrator
- Camtasia
Engagement
How working together goes
Conversation
You describe the problem. I come back with how I would approach it and what I think it would take.
Scope and proposal
A written scope with deliverables, timeline and fixed or hourly pricing. No surprises mid-project.
Delivery
Structured check-in cadence, work visible as it happens, and documentation your team can run on after I leave.
Not sure which track you need?
That is a normal place to start. Describe the situation and I will tell you what it actually calls for.